Earlier today, even its status page was unavailable, although prior to this readers. on 18-02-2023 10:54. We would like to show you a description here but the site won’t allow us. My phone number and email have been verified and accepted but when I go to complete my registration, my email address is accepted but my password is not. Dept. I get a lot of service interruptions on my broadband. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Hi. We would like to show you a description here but the site won’t allow us. Register . For example ITV4 at - 5294755To claim compensation from Virgin Media, all you need to do is complete the forms on the main part of the website here. Hi, I've tried 3 times to register for a virgin mobile account. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. . Hi Chrisntrace, A warm welcome and thanks for posting on our community forums. The issue started at about 10:30am and is currently ongoing. However they didn't. 1. Virgin Media’s “Automatic Compensation Scheme” means the Industryvoluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at. . The. 📩. Sign in . 21 EDT. Updated Reg readers who use Virgin Media email say they're still struggling to gain access to their messages after a multi-day outage. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the Hub was on a solid white with the errors. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. You get an initial payment of £8. All was fine last night. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. on 06-03-2023 14:54. Occasionally, network outages and other issues can cause SIM card communication errors. Lost connection again for over an hour today. 21 EDT. to complete the registration. uk and @virgin. K. I can't get any further. Sign in . This has been getting increasingly worse over the last few weeks. So frustrating. Among the most recent victims is Virgin Media, which suffered intermittent failures across the UK and Ireland starting yesterday early evening, and continuing into the early hours of the morning. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. on 22-12-2022 20:02. 2-600 et seq. Tens of thousands of UK Virgin Media customers were unable to access the internet or make calls on Tuesday morning after its broadband and telephone services temporarily went down. Options. com you MUST set up your email client as instructed by the relevant email provider. Which i. Welcome to the Community and thank you for posting. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. at least with SKY you only lost one service at a. I have never had a ‘virgin media’ account as such being a (paying) legacy e-mail only customer for many years. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM by phone but I'm not getting anywhere fast. It appears the only "solution" at present is for a Virgin Media Agent to reset your registration. When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. We would like to show you a description here but the site won’t allow us. . When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. on 03-02-2023 15:59. 0 once you have your Quickstart box. My Virgin Media makes managing your account easier with all your information in one place. Having just lost internet service, at 19:08 this evening, I immediately looked at the Network Log - when the HUB 3 finally decided to talk to me - and found 20 entries, almost all "Critical" (SYNC Timing Synchronization failure) or "Warning" (RCS Partial Service;CM-MAC), all today from 12:48 until the last at 19:08. I've just tested this by sending email from one of my msn addresses to both my @googlemail. I recently bought Virgin Media 200 Mbps and have the same issue. having the exact same issue tried different devices, browser etc. of Justice Office on St. We would like to show you a description here but the site won’t allow us. Hi rcvm . Replace your old or faulty kit. . 50 for services 12/01/2022 - 11/02/2022 - this was paid by direct debit in January 2022. Your account number and area reference are on this welcome email or on your monthly bill. net password. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. I've followed all the help on line and it still does it. Now one is stuck in Starting Up. . Customers first started reporting problems on Monday, 19 June. Good luck! Sorry to hear your installation was delayed, so I can take a closer look at your complaint I've popped you over a private message. 0 once you have your Quickstart box. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. I am pulling my hair out please someone help me. Networking and WiFi. 9. on 07-12-2022 21:27. Why could thi. As I wanted the mobile only for emergencies really I've. I'm experiencing constant dropouts on my Virgin Media connection. Update 13/07/23 - This has now been resolved. VM network has two flavours of FTTP. • Download selected TV shows and watch offline. Some reports indicate that their TV ( IPTV ), mobile and phone services have also been hit. I have checked the hub (using as a router only) and can see that the message for internet states Registration failure. Try again with a different Web Browser. I look to be having the same issues as others with Time Synchronization failures. Account - Cable. Dear Virgin Media support, Since 5 July my service has been subject to numerous disconnections and loss of service, Usually these last seconds or minutes, but any disconnection is unacceptable, and 30+ in a day is totally unacceptable. Usually for around 3 minutes a few times a day. Virgin Media customers are experiencing issues accessing their emails this morning (Monday, June 19). Hi, We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. A couple of things to try. com and @blueyonder. Register . If you do not register that you are affected by an outage, you will not receive a bill credit. Is there anything else t. Access your bills, diagnose faults and manage your package. richard. 1. I recently bought Virgin Media 200 Mbps and have the same issue. Options. Accessibility is appalling. When you go to register you are asked for your email address. This morning I can no longer connect any of my devices to my WiFi. My Virgin Media makes managing your account easier with all your information in one place. Solved: Been with Virgin for a long while with no issues, next door neighbor has virgin installed Friday, and at the same time I lose all - 5038211We would like to show you a description here but the site won’t allow us. Keep being told my email address is already linked to an account (I also tried two different email addresses and got the same message), and then when I try to reset my password and enter my DOB/account number etc, I get a message saying my details. Requesting CM IP address - Home Move. any access to or use of Virgin Media Store not authorised by us;Mon Oct 10 2022 - 18:44. J. More help. Different devices, browsers including the phone app. com and name@gmail. 2. Here you’ll find all the help you need for Virgin Media related problems and issues. We would like to show you a description here but the site won’t allow us. Hey all, today’s Tedium is a refreshed piece about a guy who recently saw the edge of space for the first time. gmail. Using the quick sign-up proces s, you can also agree to the No Win, No Fee. Have tried numerous passwords, all meet the criteria but no. Click the lower link (Share Live Graph) then click generate. We would like to show you a description here but the site won’t allow us. any failure to transmit or receive, any material through any Device or the Box. But even days on, the. 0 with a new Hub 3. Had a text today about maintenance scheduled in the area for Friday. Earlier today, even its status page was unavailable, although prior to this readers. Virgin Media Inc. Some things you can do are: View your current and previous bills. Tue 4 Apr 2023 // 09:20 UTC. Broadband, TV and phone; Broadband and phone; Broadband only1 ACCEPTED SOLUTION. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. He was. Since upgrading to Hub 3 we've had intermittent internet failures. The issue began at about 10:30 GMT prompting thousands of. Hi @Daniel_K,. Step by step guide to installing your Virgin Media broadband and Hub 3. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Entertain me; Broadband Deals. If an entire site is down with a 400 Bad Request error, searching social media for #websitedown is often helpful, like #facebookdown or #gmaildown. 3. A. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. If you find yourself unable to log into your email account, please perform a full virus scan on all devices where you have used your email address to. switched it off for 10 mins and then turned it back on etc etc. Copy the text in the Direct Link box, beware, there may be more text than you can see. This is extremely aggravating especially when doing things that require constant use of decent. 0 Kudos Reply. When phoning choose the option to report a fault, then ignore all the options offered and you should. Both of my V6 boxes have failed within 24 hours. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Cannot get through the phone. Hi @johnstars. on 24-07-2023 09:18. . Go to solution. 20 June. Unplug the USB from the back of the box and then hold the power button on the front of the box while plugging the USB back in. Hi - my VM equipment is being installed this Thursday. I know this because I saw this a year ago when I raised a complaint, and there's been many other reports in this forum. We would like to show you a description here but the site won’t allow us. Virgin Media has been hit by a widespread broadband outage in the U. Dear VM Forum. We would like to show you a description here but the site won’t allow us. Virgin Orbit filed for bankruptcy in April 2023. Virgin Orbit, the satellite launch company founded by British billionaire Richard Branson, will permanently cease operations. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. 45am this morning - with. I. On Monday night Virgin Orbit's attempt to launch a rocket from the United Kingdom failed after a problem with the rocket's second-stage engine. Step 2. All of these services work better over wifi. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I asked the person on the phone multiple times if she was sure, and she. 28 Sep. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. We can then return to this public thread with an update. Has anyone ever been refused a new customer deal because they cancelled in the recent past? I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?Virgin MobileWatch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Whenever I enter my details and select continue it simply returns back to the same screen and asks for the details again. Register . A tech failure initially left some people unable to send or receive messages for several days, and then meant some had three to four weeks without access to historic emails. Hub 4 has a pulsating white light and it’s internet status is “Registration Failure”. O. Back to For the home. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. After several attempt, I had to give up the registeration. Deleting all recordings didn't work. We would like to show you a description here but the site won’t allow us. I have tried all I know. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. . select the email account for which the password is to be updated. 1. Cable my Street Registration being ignored (4 years) on 05-08-2022 10:27. Account holder's last name. We would like to show you a description here but the site won’t allow us. I'm using the Hub 3 a. Shop. Sign in . . Every weekend my on demand services do not work, it goes through the adverts and then freezes. 15 if we don’t turn up on the promised day of an. Enter the code we just sent to your mobile (keep in mind, the code’s case sensitive) Step 4. Hello, I've been with virgin media at my current address for a couple of years now and while I originally had good speed and connectivity, it has worsen over time to the point where I get regular drops in connection and my speed is far lower than it should be. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Payment is for a total loss of service for either/or broadband or phone. We would like to show you a description here but the site won’t allow us. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. e. I tried everything, (Change the cables, reset router, change ports, change the actual plug) but nothing. switched it off for 10 mins and then turned it back on etc etc. We would like to show you a description here but the site won’t allow us. 40 per full calendar day. This was to no avail and any attempts to change the password and/or log-in are proving futile. The page displays a message: Please enter the email address you used when purchasing your services. Hi All, I have been experiencing temporary issues with internet over the past 24 hours. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Hi all, Over the past few months, my internet has become increasingly unreliable. Email address. We would like to show you a description here but the site won’t allow us. In this case, this may be because our team is still processing your sign-up and setting things up on the system. It doesn’t take long to complete the forms, which is mostly basic information that we need to be able to get your legal case started. com or icloud. In order to comply with the Automatic Compensation Scheme (“The Scheme”), this policy outlines the provision of credits to customers in circumstances where: Virgin Media’s “Automatic Compensation Scheme” means the Industry voluntary Code of Practice for an automatic compensation scheme, approved and published by Ofcom on 10 November 2017. A Register reader has raised concerns over UK ISP Virgin Media's password policies after discovering he couldn't set a password longer than 10 characters or one that includes non-alphanumeric characters. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIt indicates VM are blocking you from sending VM emails through the VM SMTP servers because the public IP address you are sending from (so either your home network or your VPN) appears on Spamhaus's lists. Hi! I am new to Virgin Media and have the installation last month. Check your internet connection: Another aspect that might be causing issues with the recording feature is a weak or slow internet connection. Home Phone. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. But Virgin. checked another device and it’s saying Failed to obtain IP address. We would like to show you a description here but the site won’t allow us. Downdetector UK. net, @ntlworld. Copy the text in the Direct Link box, beware, there may be more text than you can see. net, according to broadband news site ISPreview. . I cannot speak to Virgin anymore its so depressing and stressful. I. The piecemeal sale indicates no adequate bids emerged for the whole of Virgin Orbit during an auction. 7 million, court papers show. Some years ago I bought a Nokia 1112 mobile online from Virgin Mobile with £5 credit pre-loaded & a further £10 credit by way of a voucher included in the box. Yesterday my internet decided to go down. So are you saying that you can no longer add an address even to an existing account? These is the pages I'm referring to, there's not m. The US-based launch company did not provide any. My Virgin Media makes managing your account easier with all your information in one place. 41 451000000 5. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. 28/09/2022. Earlier today, even its status page was unavailable, although prior to this readers. . - VM Contract Summary sheet. - VM Contract letter (dated 2 Aug 23) ====. com address and also to the same address using the suffix. December invoice for £50. State in the complaint that if VM will not agree to this you require a "deadlock. 40 to cover the first few days (payment trigger time). After 4 years of registering for Virgin Media 'Cable My Street' programme (early 2018 when I knew about the programme), I have not had an update if it is either being discussed about nor it is being installed. * Call costs may vary. Virgin Media is one of the suppliers offering a "social tariff" for £12. Hi I am trying to register for my virgin media account and when I try to put in my account number and area ref number I keep getting an - 5277342QuickStart, set up and connections. Go to Service status and select Sign in or enter your postcode and select 'Continue'. Should have been as simple as disconnect service. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. Clear browser cache and cookies. If you find yourself unable to log into your email account, please perform a full virus scan on all. b) Currently under trial is full FTTP. Virgin Media says its broadband service is fully restored following a nationwide failure on Tuesday evening. Forum Team Options. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. 500000 38. Harrison99. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. In a statement at 5. Re: Intermittent "Timing Synchronization failure - Loss of Sync". 8) and CloudFlare (1. The company’s email service has been suffering from problems since Sunday, users reported. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. Thank you Barry. Can we ask if you have rebooted your hub at all, or left this off for a period of time (preferably overnight) to see if the red light disappears at. We would like to show you a description here but the site won’t allow us. Registration required. Some customers were still reporting problems on. Virgin Media has not complied with the UK GDPR and the Data Protection Act’s requirement to respond to Subject Access Requests (SARs) without undue delay, and at the latest within one month of receipt of the request. . Dave. com. I've reviewed all suggestions and tried without success all listed. I am stuck in an endless registration loop, trying to register a new Virgin Media account. Problems in the last 24 hours. Preinstall failure on 24-01-2022 17:36. 23 June 2023. Our Hub 3's network diagnostic test fails to complete every time in Firefox, but works perfectly in Edge. When I want to log in, it asks me to set a - 5159997Tue 4 Apr 2023 14. At the time of writing, the operator has merely. Entertain me; Broadband Deals. The V. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that this has been your experience with us. Hi rcvm . I spoke to VM and they booked me an engineer (1 week after my call). Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Media, one of the country’s biggest TV and internet service providers, is breaching regulations over how it allows customers to cancel their service so they can. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the company, told that. com -u username:password. Here's my network log. VM network has two flavours of FTTP. Access your bills, diagnose faults and manage your package. It supports Wi-Fi 6 and also includes a 2. Step 3. 2 42 QAM 256 1 3 1. Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. Forum Team Options. net email account he owns – adding. Options. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If the Base (Power) light is red, the hub may be overheating; if you notice the. Virgin's email service covers emails ending with @virginmedia. According to the latest official figures. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. Visual FX: Sharks circling, with "Ombudsman Services" tattooed on the fin sticking out of the water. Hi all Hopefully someone can assist. . Broadband outages have soared since the start of the COVID-19 lockdown, per data from US network intelligence firm ThousandEyes. I cannot speak to Virgin anymore its so depressing and stressful. We’ve been recognised year after year for providing the fastest widely. Prior to reviewing these, please note that the use of registration marks is only for Print & Cut projects. Hi all, I gave my 30 days notice due to my contract coming to an end and the out of contract price was a little extreme. Network Log Time Priority Description 08/06/2023 12:33:38 critical Received Response to Broadcast Maintenance Request, But no Unicast Maint. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. Here's what you need to know if affected. First published on Tue 4 Apr 2023 03. Register or Login. The story of Virgin Cola, Richard Branson’s bold attempt to take on Coca-Cola and Pepsi at their own game. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. We've seen.